Shipping Policy

This Shipping Policy outlines important information regarding the shipment of our bracelets. By placing an order with us, you agree to the terms described below.

 

Last updated: August 11, 2026

1. Shipping Locations

  • All orders are shipped from our US operating team in Los Angeles, CA.
  • At this time, we ship within the United States only.

2. Shipping Methods and Rates

  • Complimentary shipping is included on every order.
  • Standard shipping is fulfilled via UPS Ground. If the shipping address cannot be located within the carrier's system, the order will be shipped via USPS Ground Advantage instead.
  • Additional shipping options are available at checkout, each with its own rate and estimated delivery timeframe. Available methods and pricing are displayed during checkout.

3. Processing Time

  • Every Orbii bracelet is handcrafted to order. Orders are prepared and shipped within 3 to 10 days.
  • You will receive an email with a tracking number within 48 hours of your order being shipped.
  • Should any crafting or shipping delays arise, a notice will be posted at the top of this page.
  • If we are unable to ship within the stated window, we will email you with a revised date, and you may cancel for a full refund to your original payment method at any time before your piece ships.

4. Estimated Delivery Times

  • Estimated delivery times are based on the shipping method selected and the destination.
  • While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to potential delays caused by shipping carriers or unforeseen circumstances.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information you can use to monitor the progress of your delivery.

6. Shipping Carriers

  • The carrier may vary depending on your location and the selected shipping method.
  • All complimentary shipping is fulfilled via UPS Ground or USPS Ground Advantage.

7. Shipping Address

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. We will attempt to contact you if this is flagged in our system.

8. Lost or Damaged Shipments

  • Orbii is not responsible for packages lost with shipping carriers. In the rare event that your shipment is lost, stolen, or arrives damaged, please contact our team immediately. Our team can assist in filing a claim on your behalf to receive a replacement or refund.

9. Returns Due to Shipping Issues

  • If your order is returned to us due to an incorrect address provided by you or a failure to receive the package, we may charge a reshipping fee.

10. Order Modifications and Cancellations

  • You may cancel for a full refund within 24 hours of ordering, before we begin making your piece.
  • We may not be able to modify or cancel your order once it has been processed and shipped. Please contact our customer service team for assistance.

11. Contact Us

If you have any questions regarding our Shipping Policy or the delivery of your order, please contact us at support@heyorbii.com.

Return & Exchange

This Return and Exchange Policy outlines important information regarding the return and exchange of our bracelets. By placing an order with us, you agree to the terms described below.

 

Last updated: August 11, 2026

Once your order has been delivered, you have 14 days to request an exchange for a different size or style. Please note that refunds are not accepted once an order has been placed, unless the item arrives with confirmed damage or a crafting defect. If your piece arrives with a defect, our warranty covers a repair, replacement, or refund.

1. Eligibility

  • We accept exchanges within 14 days of delivery under the following conditions.
  • The item must be unworn, unused, and unaltered.
  • The item must be returned in its original packaging, including the gift box.
  • The item must show no signs of wear or damage.
  • Pieces that have been worn are not eligible for exchange, as each Orbii bracelet is knotted to order and worn against the skin.

2. Process

  • To request an exchange, contact us at support@heyorbii.com within 14 days of delivery with your order number and the reason for the exchange.
  • If your exchange is approved, we will send you a return shipping label and instructions.
  • Once we receive your piece we will inspect it to confirm it is in the same condition as when it shipped.
  • Once confirmed, we will make and ship your replacement piece. Exchanges are for an item of equal value.
  • Each order may be exchanged once.

3. Shipping Costs

  • We provide a shipping label for approved exchanges. A flat return shipping fee applies, unless the exchange is due to an error on our part, such as a defective or incorrect item, in which case we cover it.

4. Crafting Defects and the Orbii Warranty

  • Every Orbii bracelet is handcrafted to high standards. If your piece arrives with a confirmed crafting defect, or if the NFC charm does not respond to a tap, you may choose between a replacement or a full refund to your original payment method.
  • Email us within 30 days of delivery with a photo. Approved refunds are processed within 3 business days after inspection, and we cover return shipping.
  • Tap issues are almost always a phone setting rather than a faulty charm. Write to us before you send anything back and we will usually solve it the same day.

5. Natural Variation

  • Every stone is natural and hand selected. Color, banding, clarity, and pattern vary from bead to bead, and no two bracelets are identical.
  • These variations are inherent to natural stone and are not considered defects.

6. Limitations of Liability

  • This Return and Exchange Policy constitutes the sole and exclusive remedy regarding product returns.
  • To the maximum extent permitted by law, Orbii shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products.

7. Changes to this Policy

  • We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page.

8. Contact Us

If you have any questions about our Return and Exchange Policy, please contact us at support@heyorbii.com.